Refund Policy

All subscription fees are billed in advance. We aim to be fair while maintaining the integrity of our subscription model.

For new paid subscriptions, you may request a full refund within 14 days of the purchase date for any reason. No explanations or conditions are required.

To request a refund, contact us at hello@vaultibly.com or use the options available in your Paddle customer portal / receipt: https://bit.ly/3TtbO2i

If you cancel an annual plan within the first 14 days, you are eligible for a full refund. After this period, annual fees are non-refundable except where required by applicable law.

Monthly subscriptions may be cancelled at any time and will not renew for the following period. Refunds for the current month are generally not provided once the billing period has started, except at our discretion or where required by applicable law.

If a free trial converts to a paid subscription, the 14-day refund window begins on the date of the first charge.

Contact us at hello@vaultibly.com with your account email and order details, or use the Paddle customer portal: https://bit.ly/3TtbO2i. We will review requests promptly.

If you initiate a chargeback without first contacting us, we reserve the right to suspend the associated account pending resolution.

We may update this Refund Policy from time to time. The version published on this page at the time of purchase will apply to that transaction.